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Sales & Marketing Management Magazine
Sales and Marketing Management




Features
Going the Extra Mile with E-Mail Marketing
Marketers no longer can afford to measure subscriber engagement levels solely on open and click-through rates reported on an aggregate campaign level. Going the extra mile in collecting both behavioral and attitudinal data on an individual customer level from multiple marketing channels enables marketers to optimize their ROI more effectively over time.
Designing Sales: A Professional Approach to Merchandising
Much is spoken and written about the skill of verbal selling, but there is much less how-to information when it comes to "Silent Selling."
Competitive Intelligence on a Shoestring Budget
Small and mid-size manufacturing companies frequently believe their limited financial resources prevent them from doing much to determine their competitors' intentions or capabilities. In truth, a good deal of competitive information is either free or can be acquired at the cost of a phone call, photocopies, or the time to go and find it.
Marketing's Interest in the Sales Function: A New Understanding of the "Whole Product"
When sales is viewed more as an integral part of the "expected product," marketing's view of the role of personal selling in the marketing mix will have to change, and with it, the importance of understanding the value of the salesperson. Although a simple hypothesis, a change in thinking about the nature of the "whole product" may have powerful repercussions for the place personal selling has in businesses where effective direct selling is crucial.
Cold Calling Lives
Why is it that people have a phobia of making introductions by phone? If anything, the phone gives you the comfort of anonymity and space that potentially could ease a first interaction. The phone gives you the ability to be anywhere, anytime.
Inside Information: An Untapped Source for Sales Success
New research reveals the very best salespeople have found another group of people with whom to get cozy. No, not new types of customers or even new business partners. Surprisingly, the best salespeople are standouts at wooing their own co-workers.


COLUMNS
'Tis the season! Employers find many happy returns in volunteerism
Managers at AMC benefit from getting into the giving spirit.
The Sales Clinic: Why People Don't Buy From You
It's interesting to note how many sales opportunities salespeople or business owners miss out on—offers they likely could have won. Were they only to realize how much that lost business is worth over a 12-month period, no doubt they'd be quicker to do something about it.
Smart Sales: Ride-Alongs: A Critical Process for Sales Effectiveness
Coaching is an absolutely critical process for building and maintain a highly effective sales team. Ride-alongs are literally and figuratively where the rubber meets the road when it comes to coaching sales reps.
Gender Bender: Rolling with a Woman's New Buying Habits
Wow, this economy's taken more twists and turns than a roller coaster, hasn't it? But when it comes to selling to women, be reassured that once you know about their new buying habits, you'll be able to keep going—no matter what.


NEWS & STRATEGY
Social Media Users Actually More Social
Research finds offline relations enhanced by online social media
MySpace to Feature 'New Moon' Takeover Ads
A giant wolf and a slew of brooding, pale, chiseled-ab-boasting teenagers are set to take over MySpace.
First Year Executive Compensation Down 7.3 percent
Compensation for first year top-level executives dropped 7.3 percent this year.
SalesCentive Debuts on AppExchange
I Love Rewards has announced the availability of SalesCentive&x2014;a non-cash incentive solution intended to motivate sales teams to accurately log and perform the prospecting activities that fill their sales funnel&x2014;on the salesforce.com AppExchange.


EVENTS & PRODUCTS
TIG Global Introduces Internet Marketing Whitepapers for DMOs
TIG Global, an interactive marketing agency that specializes in the hospitality and travel industries, has launched a new series of free whitepapers for destination marketing organizations intended to teach them Internet marketing best practices.




What's new on ManageSmarter.com



Top Manage Smarter Stories
Going the Extra Mile with E-Mail Marketing
November 20, 2009
Feel Good and Do Great Work: Professional Development as a Business Strategy
November 20, 2009
Six Steps to Capturing Employees' Knowledge
November 20, 2009

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U.S. Chain Store Sales Up 0.1 Percent in September
October 08, 2009 First increase in 14 months, according to ICSC.
Online Ad Market Close to Bottoming Out?
October 08, 2009 The online ad market is close to bottoming out, according to new report issued by industry tracker eMarketer.

  
Epic Careers By Inspiring Parents
July 22, 2009 Mommy and Daddy Do It Pro Bono (Taproot Foundation, $15.95)


Leading In Times of Crisis
July 06, 2009 Navigating through Complexity, Diversity and Uncertainty to Save Your Business. (Jossey-Bass, $19.77)



  
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