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Publications
Channeling Change: Changing the Seemingly Unchangeable
Convincing colleagues or employees to change their ways isn't easy. Joseph Grenny, author of "Crucial Conversations" and "Crucial Confrontations" and co-founder of change consultancy VitalSmarts, gives Training magazine Senior Writer Margery Weinstein his insights on accomplishing it.
No Hiding Place for Leaders
Your weeping CEO notwithstanding, it's good for leaders to be hearty. What can you do to toughen up your executive board, and, more importantly, the company's up-and-coming leaders?
Feel Good and Do Great Work: Professional Development as a Business Strategy
Over the last two years, our Colleague and Leader Development teams have found several unique opportunities to help our learners "walk the talk" of wellness and prevention. Here are our tips for thinking about how to improve your own organization’s overall health in mind, body, and spirit.
Six Steps to Capturing Employees' Knowledge
Information Mapping, Inc.'s Information Mapping method applies cognitive adult learning theory to all types of information, making it easier for the end-user to consume and act on it. Recently, one such food and beverage giant turned to IMI for help codifying a divisional employee team's efforts to turn a global strategy into an actionable, systematic process with measurable success.

Maritz and Synygy Team Up to Offer Comprehensive Cash/Noncash Programs
Maritz and Synygy have partnered to develop total compensation solutions for their clients, from cash sales rewards to incentive programs and fulfillment of rewards and recognition programs.

SITE Honors Mary Jeanne Chapman as Member of the Year
SITE Honors Mary Jeanne Chapman, president of Chapman Incentive Adventures, as Member of the Year

ZipSetGo.com Roars Into Online Meeting/Incentive Group Travel Space
ZipSetGo.com offers vetted content about destinations, planning tips, and sample itineraries and themes from past successful meeting and incentive programs, married with social media tools to create a community of informed planning professionals

Poll: Travel Industry to Lose $4 Billion This Holiday Season
Maritz analyst warns that the travel and hospitality sectors aren't aiding themselves by instilling more surcharges, on top of post-recession and swine flu fears discouraging travel.

Going the Extra Mile with E-Mail Marketing
Marketers no longer can afford to measure subscriber engagement levels solely on open and click-through rates reported on an aggregate campaign level. Going the extra mile in collecting both behavioral and attitudinal data on an individual customer level from multiple marketing channels enables marketers to optimize their ROI more effectively over time.
Designing Sales: A Professional Approach to Merchandising
Much is spoken and written about the skill of verbal selling, but there is much less how-to information when it comes to "Silent Selling."
Competitive Intelligence on a Shoestring Budget
Small and mid-size manufacturing companies frequently believe their limited financial resources prevent them from doing much to determine their competitors' intentions or capabilities. In truth, a good deal of competitive information is either free or can be acquired at the cost of a phone call, photocopies, or the time to go and find it.
Marketing's Interest in the Sales Function: A New Understanding of the "Whole Product"
When sales is viewed more as an integral part of the "expected product," marketing's view of the role of personal selling in the marketing mix will have to change, and with it, the importance of understanding the value of the salesperson. Although a simple hypothesis, a change in thinking about the nature of the "whole product" may have powerful repercussions for the place personal selling has in businesses where effective direct selling is crucial.
IBM Goes Green for Conference
The company recycled thousands of pounds of material and went paper-free for much of the event.
Amgen Advances, Standardizes Meetings Reporting Technology
Survey: Meetings Not Impacted by Swine Flu

Our Editor Suggests
U.S. Chain Store Sales Up 0.1 Percent in September
October 08, 2009 First increase in 14 months, according to ICSC.
Online Ad Market Close to Bottoming Out?
October 08, 2009 The online ad market is close to bottoming out, according to new report issued by industry tracker eMarketer.

  
Epic Careers By Inspiring Parents
Mommy and Daddy Do It Pro Bono (Taproot Foundation, $15.95)


Leading In Times of Crisis
Navigating through Complexity, Diversity and Uncertainty to Save Your Business. (Jossey-Bass, $19.77)



  
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