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What Training Does It Take To Secure Security Guards?
July 07, 2009
Most security firms have not kept up with the available technology. Many still use obsolete procedures, says Reed Nyffeler, president of Signal 88 Security Group. One example, he points out, is using paper reports to maintain accountability with clients. This outdated system can be easily defeated, and time often is abused.
To provide a more secure environment, some security firms utilize real-time reporting software and tools that "time and date" stamp each patrol performed.
"All of our patrol officers use Telenav GPS tracking," says Nyffeler. "This system identifies where an officer has been within three feet in any given shift."
Nyffeler says "true and accurate details of the officer's records in each report validate the actions taken the previous night." If an officer does not clock in or out at a specified time, leaves a job site without authorization, or deviates from assigned orders and company policies, a manager receives immediate notification.
"Implementing technologically advanced tools allows a security firm to streamline the logistics of managing their personnel and assists them in holding their officers accountable," Nyffeler says. "It's also critical to recruit higher-quality personnel and train them in dealing with the most crucial security issues facing clients today."
Signal 88 is duplicating its success throughout the U.S. by franchising. The company currently has 13 locations, and plans to have 80 franchises by the end of 2010.
Nationally, Signal 88 is owned and operated by certified law enforcement personnel. But franchisees do not need a law enforcement or security background. Training is conducted at corporate headquarters to cover every aspect of operating the business, along with ongoing support and site visits.
"We offer an effective alternative to armed and unarmed security-based companies," says Nyffeler. "Our primary clients are commercial properties and multi-family residential."
In addition to trained officers, roving vehicle patrol tours, and video surveillance, Signal 88 provides environmental security consulting. This service, he says, helps clients become more aware of their physical environment through lighting assessments, landscaping recommendations, and general security precautions that reduce risk and liability.
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