In response to travelers' increasing reliance on mobile devices, including laptops, tablets and smartphones, MGM Resorts International has partnered with Cisco Systems to install a new high-density Wi-Fi system that will accommodate more and faster wireless connections at its eight Las Vegas resorts — where it will now offer free wireless Internet access — it announced last week.
According to MGM Resorts, the new Wi-Fi system is the highest-performing wireless LAN in the hospitality industry, offering 30 percent faster connectivity, an automatic Wi-Fi connection, and delivery of "customized, relevant and timely" offers and information directly to guests' mobile devices.
Already available at Bellagio, MGM Grand, Mandalay Bay and The Mirage, with rollout planned this year at Monte Carlo, New York-New York, Luxor and Excalibur, the new Wi-Fi program also benefits meetings and conventions, according to MGM Resorts, which said groups have the option to upgrade to a premium-level, guaranteed service that can support 120,000 concurrent users, up from 4,000 with the company's previous system.
Additionally, groups now have the ability to create customized Wi-Fi networks for the purpose of sending targeted information, notes and reminders to attendees — including sponsored messages that can generate revenue and offset meeting costs.
"Our resorts are open 24/7, and we needed a company that could deliver guaranteed, high-level service to enhance our premier resorts' offerings," said John Bollen, vice president of technology strategy for MGM Resorts International. "We found that in Cisco. No one else in Las Vegas, and even the U.S., can offer the scale, quantity and quality of wireless services we now have available."