All guests now receive free Wi-Fi in lobbies and guest rooms at all Hyatt-brand hotels and resorts worldwide, Hyatt Hotels Corp. announced last week.
The company, which launched the service on Feb. 13, is the only major hotelier to offer free Wi-Fi to all guests, regardless of booking method or loyalty program participation. Its offering stands in contrast to competitors Marriott International and Starwood Hotels & Resorts Worldwide, both of which recently launched free Wi-Fi that's restricted to members of their respective loyalty programs.
"We continue to evolve our offerings by listening to our guests, and for Hyatt, it didn't feel natural to put barriers around something travelers view as an essential part of their hotel stay," said Kristine Rose, vice president of brands, Hyatt. "More than 500 Hyatt-branded hotels and resorts worldwide are excited to now provide Wi-Fi free of charge in guest rooms and social spaces, no strings attached."
Platinum and Diamond members of Hyatt's Gold Passport loyalty program will receive a free upgrade to premium Wi-Fi service when it's available. Other guests, meanwhile, will have the option to purchase an upgrade.
"Staying connected through technology is a critical part of productivity and keeping in touch with loved ones, especially while away traveling," Rose concluded. "With free Wi-Fi for all guests at all Hyatt hotels and resorts, guests can worry less about their Internet connections and focus on the things that matter most.