by Leo Jakobson | November 14, 2017

In August, Incentive hosted its 16th Annual Industry Roundtable, bringing together a dozen leaders from all segments of the reward and recognition industry to discuss the many issues influencing and affecting the incentive business. The Roundtable is Incentive's September/October cover story.

In this video, Roundtable participant Chris Meyer, vice president of global business sales for the Las Vegas Convention and Visitors Authority, discusses the evolution of incentive travel to meet the needs of an attendee who wants more individualized experiences, and how technology means planners have to work harder to get those vital "surprise and delight" moments.