by Leo Jakobson | September 27, 2017

In August, Incentive hosted its 16th Annual Industry Roundtable, bringing together a dozen leaders from all segments of the reward and recognition industry to discuss the many issues influencing and affecting the incentive business. The Roundtable is Incentive's September/October cover story.

In this video, Roundtable participant Patrick T. Smith, Senior Director of Group Sales, North America for The Leading Hotels of the World and Treasurer of the Incentive Research Foundation, discusses how incentive programs help companies address growing uncertainty by engaging employees and making them feel that they are working towards common goals.

View other Roundtable interviews here.