by Roy Saunderson | June 09, 2014
We all enjoy being able to use the latest technology to help us give people meaningful rewards and recognition. Getting the technology end of rewards and recognition programs right is challenging and needs great IT support. I called upon our technology leaders to recommend these Top 10 Technology Factors for you.
1. Framework: Your rewards and recognition platform needs to be built upon a robust and scalable framework. This framework must allow for expansion of new features and functions and permit easy upgrades, as well as implementation of new and emerging technologies.
2. Infrastructure & Security: In today’s environment data security is paramount. Great IT infrastructure includes complete hardware, software and network resources necessary to operate and manage your recognition and rewards programs. This will guarantee performance, data integrity and most importantly data privacy, which is critical to your business.
3. Single Sign On (SSO): No one likes to remember more passwords than they have to. SSO provides easy access to your rewards and recognition platform seamlessly integrated with your company intranet site. And it decreases email and call center questions regarding login and password.
4. UX: A positive “user experience” (UX) is important to keep employees engaged and encouraged to come back online. This is why a clean and simple UX is essential. Less is better but simple is also hard when it comes to UX. A great UX needs careful planning and experienced subject matter experts to guide you.
5. Accessibility: Reward and recognition programs must be accessible to people with all forms of disabilities. This means designing alternatives for text and ensuring content is easy to see and hear, and that Web tools have various methods for manipulating and accessing them.
6. Configurability & Customization: Configurability permits adding existing program components to reward and recognition programs when you need them, as easy as plug and play. And customization gives you flexibility to adjust for the unique design elements and features you need for your people and recognition strategy.
7. Content Management: Program administrators need the technology and processes to independently publish and refresh content as often and as easily as possible. This freedom and flexibility minimize vendor dependence and allows for all digital content whether text, multimedia, or other file types to be modified according to content management planning.
8.  Administration Tools: Admin tools grant self-service capabilities for clients to manage program activity, budgeting and statistics in real time. These tools are critical to ensure post-implementation support by either the vendor’s technical support people or the client program administrators.
9. Reports: Reports helps clients keep on top of their programs through displays like dashboards, KPI measures or grid views. They can download “csv” format data to give client flexibility to manipulate data as needed. Reports can be in pull or push format. Ad hoc reporting is also an essential piece in the reporting toolbox.
10. Data Integration: Successful data integration between vendor and the client systems is essential. Exchange of information must be seamless, automated, and secure in both directions allowing position hierarchy to be properly uploaded. Data integration enables return of information to the client to help with taxable benefits reporting or billing information.
Incentive columnist Roy Saunderson is author of Giving the Real Recognition Way and Chief Learning Officer of Rideau’s Recognition Management Institute, a consulting a training company which helps leaders and managers get recognition right. He can be reached at [email protected]. Also, check out the library of Real Recognition Radio shows.