by Mark Barbee, CRP | January 19, 2014
Mark Barbee_Ask_the_Experts
Every week, we feature a piece of expert advice from a certified recognition professional (CRP) from Recognition Professionals International, an industry association dedicated solely to understanding, improving, and advancing employee recognition & rewards in the workplace. Send your questions to [email protected] or via Twitter @RPITweets

Q: What are the most important things a manager can do to develop and retain engaged employees?

A: There are several things. Below are the top ways that I recommend to continue developing and retaining engaged employees.

1. Make sure your employees have at least part of their job that is highly interesting to them.

2. Share information and communicate with your employees frequently — employees want, more than ever, to know how they are doing in their jobs and how the company is doing with regard to its goals.

3. Involve employees in decisions that will impact them. Meet regularly and review options for next steps and invite them to offer their vision.

4. Provide employees with a level of independence, autonomy and flexibility — most employees, especially top performers, value being given flexibility to do their jobs as they best see fit.

5. Make sure you give employees credit where credit is due by thanking them when achievements happen and again when you review as part of larger appreciation programs!

About Our Expert: Mark Barbee, CRP, is the immediate past president of Recognition Professionals International and serves as vice president, account group leader for Maritz. Mark Barbee profit and loss responsibility for all of the non-automotive accounts within Maritz Motivation. He is directly responsible for sales, account management, client services, creative services, technology, and all program operations. His experience in the reward and recognition industry spans more than 25 years, and includes work with multiple Fortune 100 companies in a variety of industries. In addition to serving as the immediate past president of Recognition Professionals International (RPI), he has also served on RPI’s Executive Board for the past three years.

Have a question on employee recognition & rewards? Send to i[email protected] or via Twitter @RPITweets